Refund Policy

1. Provider

Forge Group
Operator of MarketPilot AI
Website: forgegroup.world
Contact: admin@forgegroup.world

2. Free trial

• Every new account starts with a 30-day free trial with full access and a trial generation allowance.
• No credit card is required for the trial, and no payment is taken during it.
• You are only ever charged if you actively choose and purchase a paid plan after the trial.

3. Paid subscriptions and billing

• Paid plans (Starter, Pro, Business) are billed in advance, either monthly or annually as you select at checkout.
• Annual plans are billed once per year at a discounted total compared to monthly billing.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• Payments are processed by Paddle, our payment provider and merchant of record. Your card details are entered on Paddle's secure checkout and are never stored in MarketPilot AI.
• Prices are stated in euros. Paddle may add applicable taxes (such as VAT) depending on your billing location, and issues your invoice/receipt.

4. How to cancel

• You can cancel your subscription at any time in Settings → Subscription, using the cancellation or billing-portal controls.
• Cancellation takes effect at the end of the current paid billing period. You keep full access until then, and no further payments are taken.
• You can also request cancellation by emailing admin@forgegroup.world from the address on your account.
• Deleting your account removes your data but does not by itself refund a billing period that has already started — cancel the subscription first.

5. Refunds

• Because the 30-day free trial lets you evaluate the full service before paying, paid billing periods that have already started are generally non-refundable, and partial periods are not prorated.
• Where mandatory consumer protection law in your country grants you a right of withdrawal or refund, that right applies and overrides this policy.
• If you were charged in error — for example a duplicate payment, a charge after a confirmed cancellation, or a technical billing fault — we will refund the affected payment.
• We may also grant a refund at our discretion in exceptional cases; ask us in writing and we will review promptly.

6. How to request a refund

Email admin@forgegroup.world from the email address on your account, including your purchase date and, if available, your Paddle receipt or order number. We aim to respond within a few business days. Approved refunds are returned to the original payment method through Paddle.

7. Related documents

Also see our Terms of Service, Privacy Policy and Contact page.